Internet providers in Andover, MN

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Stanley G | 03-08-2024

She was Great

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Jill R | 03-05-2019

Verified User

Centurylink customer service and technical areas are the worst I’ve ever felt with. It started when I got my divorce and called to change my last name back to my maiden name. The customer service rep asked for my social and I told him he didn’t need my whole social to change my name. He swore he did. I told him I wanted no change to my plan and he took advantage of me and opened anew account which included direct TV. Which I did not want. He sent someone out to my house without my knowledge for set up. It wasn’t until that happened that I realized what that representative did. When I told the set up tech I didn’t order it he said “well someone ordered it in your name it had to have been you.” The kicker was it was still ordered in my maiden name. I called and let a manager know and told them it better not be on my credit to which they responded it was- that they did pull it and that it was done by direct tv not them so I had to take it up with them. SUPER SHADY and illegal. From then in almost every month the internet service (which is the only thing I have through them) goes down once or twice a month. To where I call and every time have to identify myself three-four times before someone will actually talk to me. When I ask when services will be up again they always say it’s my router at the beginning of the call (when really it’s an outage in my area) as neighbors are down too. I will be looking for a new provider and placing a bbb complaint for what that representative did to my credit by pulling stuff I never gave him permission to pull and then them not fixing what they did. When I was told I would get a call back Monday morning at 8am (yesterday) that NEVER happened as I was told it would. Surprise surprise.

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